Pandemic Patient Experience



Over the summer of 2020, patients were asked about their experiences during the first wave of the COVID-19 pandemic. The survey was available online from 6th May 2020 to the 17th August 2020. In total, 953 people responded to questions in at least one of the sections.
Key findings: 38% of respondents reported that they were not happy with the process for being included in the ‘clinically most vulnerable’ or ‘shielding’ group. 67% of respondents had had health and care appointments cancelled as a result of the pandemic. 47% had chosen to put off accessing services and support. Over half the respondents felt that their health and care needs had not been met during the pandemic. Half of respondents agreed or strongly agreed that they felt more lonely during this period, and 61% said they felt more anxious or worried in general.

Publication date: 1st September 2020

Date added to Learning For Involvement: 19th April 2022




  • Covid-19

Resource Type

  • Report

If you feel any of the information on this page needs amending or would like to request the deletion of this page, please review our privacy policy, which explains your options in relation to the right for correction and deletion under GDPR rules.